Returns and Refunds
Because we are a small custom prop shop and in order to keep our prices down, all orders on armor, prop weapons, and 3D printed items are final. Please read the descriptions for each item carefully. We are more than glad to answer any questions you may have before the sale including size, color, and materials. Once the sale occurs the item goes into production which means that materials may be purchased, used, or cut to size and a portion of the purchase amount is being spent. Once this occurs then the order can no longer be canceled without written permission and may incur charges or restocking fees.
If you do receive and item that is defective or broken, we will gladly work with you to get it either repaired or replaced depending on the item. Our primary goal is a satisfied customer.
Issues with size
Please read the description carefully and ask questions before purchasing if you are worried about the item fitting. We do offer alterations on many of our products including armor, but additional fees may be charged at an hourly rate to make changes. Shipping to and from our shop is also the customers responsibility.
We may accept returns and refunds on some items which are normally stocked and the returned item can be resold easily. These types of items are not made when ordered. These returns are by permission only. Do not return anything without permission and an RMA. Just returning something without an RMA will not result in a refund.
We do not share or sell any of your information to third parties.